Shipping policy

SHIPPING POLICY

At Essensae, we take great care in preparing and shipping each order. Please review our shipping policy carefully before placing an order.

PROCESSING TIME

All orders are processed within 3–5 business days (excluding weekends and holidays) after payment is received and verified. Processing time includes order verification, quality control, packaging, and preparation for shipment.

During high-volume periods, product launches, or promotions, processing times may be extended. Essensae reserves the right to adjust processing times at its discretion.

SHIPPING METHODS & DELIVERY TIMES

Shipping times vary based on the selected shipping method and destination. Estimated delivery times are provided by the carrier and are not guaranteed.

Essensae is not responsible for delays caused by:

Shipping carriers
Customs or international processing
Weather conditions
Incorrect or incomplete shipping information
Events outside of our control

Once an order has been handed over to the carrier, Essensae is no longer responsible for delivery delays.

SHIPPING CONFIRMATION & TRACKING

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Essensae is not responsible for:

Orders shipped to incorrect addresses provided by the customer
Packages marked as “delivered” by the carrier but not received

If an order is returned to us due to an incorrect or undeliverable address, the customer is responsible for reshipping fees. Original shipping fees are non-refundable.

LOST, STOLEN, OR UNDELIVERED PACKAGES

Essensae is not responsible for lost, stolen, or missing packages once marked as delivered by the carrier.

If your package is marked as delivered but not received:

You must contact the carrier directly to file a claim
In cases of suspected theft, a police report may be required before further review

Refunds or replacements will not be issued without valid documentation and carrier confirmation.

DAMAGED ITEMS

If your order arrives damaged, you must contact us within 48 hours of delivery with:

Clear photos of the damaged item
Photos of the original packaging
Your order number

Approved claims may qualify for a replacement at Essensae’s discretion. Refunds are not guaranteed.

INTERNATIONAL SHIPPING

International customers are responsible for any customs duties, taxes, or import fees imposed by their country. Essensae is not responsible for delays or refusals due to customs.