Refund policy

Return & Refund Policy

At Essensae, each product is carefully formulated, inspected, and packaged to meet our luxury quality standards. Due to the nature of our products, all sales are final.

We do not accept returns, exchanges, or issue refunds once an order has been placed.

Damaged Items

In the rare event that an item arrives damaged, customers must contact us within 48 hours of delivery at hello.essensae@outlook.com with clear photo and video evidence of the damage, including the original packaging.

If approved, a replacement only will be issued. Refunds will not be provided under any circumstances.

Lost, Stolen, or Missing Packages

Essensae is not responsible for packages that are marked as “delivered” by the shipping carrier.

If a package is reported as lost or stolen, the customer may be required to file a police report and submit official documentation as proof. Without appropriate documentation, no refund or replacement will be issued.

Any resolution is provided solely at the discretion of Essensae.

Essensae is not responsible for chargebacks resulting from false or fraudulent claims. Fraudulent chargeback attempts may result in account suspension and further action.

Additional Terms

• Shipping delays caused by carriers are not eligible for refunds or replacements.

• We are not responsible for orders shipped to incorrect addresses entered at checkout.

• Claims submitted without proper documentation will be denied.

By completing a purchase, you acknowledge and agree to this policy in full.

For all inquiries, please contact hello.essensae@outlook.com